Refund and Returns Policy

At ink charm & colors, we are committed to ensuring your satisfaction with our unique artifacts. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

We accept returns for items that meet the following criteria:
  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging.
  • The return request must be made within 30 days of the delivery date.

2. Non-Returnable Items

Certain items are non-returnable, including:
  • Custom-made or personalized items.
  • Items on sale or purchased with a discount.
  • Gift cards.

3. Return Process

To initiate a return, please follow these steps:
  1. Contact our customer service team at [your contact email] with your order number and reason for return.
  2. Our team will review your request and provide you with a return authorization and instructions on how to send the item back to us.
  3. Pack the item securely in its original packaging and include the return authorization slip.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Please note that original shipping costs are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your contact email] with details of the issue.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your contact email] with your order number and a photo of the damaged item. We will arrange for a replacement or refund as soon as possible.

8. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:
  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank; there is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [your contact email].

9. Contact Information

For any questions or concerns about our Refund and Returns Policy, please contact us at [your contact email] or [your contact phone number].
 
Thank you for shopping with ink charm & colors. We appreciate your business and are dedicated to providing you with the best possible experience.